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OUR SERVICES
Maybe you’re here because progress has hit a wall in your endeavor to adopt product-led practices. You’re tired of the friction, the fiefdoms, and the endless reorganizing that never quite sticks. And we know you’re frustrated with the investments in tech that haven’t resulted in the ROI you expected, or the speed and efficiency promised.
The way forward isn’t another sexy tool or program—it’s a deliberate, capability-aligned, customer-connected way of working designed to deliver outcomes for your ideal customers. It’s Operating Model Clarity™.
OPERATING MODEL DESIGN
You know you can’t put new technologies on top of old organizational structures and processes, and expect them to perform. At Tuckpoint, we’re obsessed with reimagining how work is organized, owned, delivered, and managed inside an organization with a focus on operating model design. We take extra care to nurture teams that operate in the space where business and technology meet. Establishing this cohesion is the secret sauce for creating new ways of working that ultimately deliver value to the customer and the company, and allow you to shift your budgeting and funding structures, modernize your underlying tech architecture, improve team structures, and optimize customer service channels.
TRANSFORMATION LEADERSHIP
When it comes to Digital Transformation, leadership plays a critical role. When transformation isn’t going as planned, you need someone in your corner who can support your role in the endeavor. Operating as guides, we specialize in Transformation Leadership, partnering with leaders to cultivate key competencies, and assess the strategy, organizational structure, and change agility necessary for a successful transformation. We’ll serve as a coach who can validate concerns and ideas, respectfully challenge them when necessary, and know when to step aside so you can take ownership of the initiative. Our goal is to help you achieve lasting success for the organization and feel more confident knowing that your efforts won’t be short lived. Because your wins are our wins.
Product based operating model
You need your teams to think, act, and deliver customer value at speed. But fostering a culture of innovation — where risk tolerance is clearly defined, and safety to experiment is fostered — only comes about when consistent principles and practices are adopted across the enterprise. To cultivate this, Tuckpoint designs, implements, and trains teams to embrace new practices and frameworks that make up a modern product based operating model. We help define roles, team structures, and career and learning paths to ensure people have the skills and support they need to succeed. When we’re through, you’ll be able to retain and attract top talent, align everyone to the same goal, and empower teams to make the right decisions to bring the transformation to life.
How We Do It
Tailored transformation. Embedded execution. Powered by a people-first approach.
We don’t believe in one-size-fits-all frameworks, or in handing you a deck and walking away. We're the guides who’ve done this work countless times, in organizations just like yours. We’re direct, practical, and serious about change. If you're ready for clarity, we're ready to roll up our sleeves. Here’s how we do it.
1
Assess: We Find the Friction
Using our proven Operating Model Maturity framework, we quickly surface what’s working, what’s getting in the way, and where your teams are stuck in Transformation Theater. You’ll walk away with a clear-eyed view of your current capabilities and a path forward.
2
Design: We Co-Create the Future State
We design a custom approach tailored to your context and aligned to your regulatory environment, leadership dynamics, and readiness for change. We favor a product-led operating model and will work with you to right-size an approach that leverages the best of product, even if you’re still entrenched in project-based mindsets.
3
Install: We Embed the Change
We don't drop decks and disappear. That’s why our senior consultants embed with your teams, coaching leaders and supporting teams until new habits, mindsets, and structures become second nature. We build the scaffolding for sustained speed, clarity, and outcomes.
We’re firm believers that transformation is about people, not technology. That means we focus on building for the long term, establishing new structures, systems, and behaviors that change the DNA of how your organization operates. And while we always bring proven tools and playbooks to the table, every engagement is tailored to your unique environment and goals.